1. General Information

We deliver our products within Germany and, if specified, to selected international destinations. Delivery is carried out by our logistics partners. All orders are processed and dispatched as quickly as possible, subject to product availability.

2. Delivery Times

Unless otherwise stated, delivery within Germany takes 2–4 business days after receipt of payment. Delivery times for international shipments may vary and will be indicated during checkout.

Please note: For freshly baked goods and perishable items, shipping days may be limited to ensure product quality and freshness upon arrival.

3. Shipping Costs

Shipping costs are calculated based on the delivery address, order weight, and size. The applicable shipping costs will be displayed before you complete your order.

• Domestic delivery (Germany): from € [insert price]

• EU delivery: from € [insert price]

• Non-EU delivery: on request

4. Delivery Restrictions

• Perishable goods (e.g., fresh pastries, cakes, desserts) may not be eligible for long-distance international shipping due to freshness and hygiene requirements.

• If shipping is not possible to your location, you will be notified during checkout.

5. Risk of Transport

The risk of accidental loss or deterioration of the goods passes to the customer once the goods are delivered to the delivery address provided.

6. Collection in Store

As an alternative to delivery, you may collect your order directly at our bakery during opening hours:

Saray Pastanesi
H2 Nr:6, 68159 Mannheim, Germany

7. Contact for Shipping Inquiries

For questions regarding delivery or shipping costs, please contact us:
Email: info@saraypastanesi.eu
Phone: +49 621 1569204